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flag UK tests AI system "White Mail" to prioritize benefit claims, sparking privacy concerns.

flag The UK's Department for Work and Pensions (DWP) is piloting an AI system called "White Mail" to process up to 25,000 letters and emails daily from benefit claimants, aiming to prioritize the most vulnerable cases. flag Critics worry about the system's lack of transparency and its handling of sensitive personal data, calling for the DWP to publish performance data and introduce safeguards. flag The DWP asserts the AI only sorts correspondence and does not make decisions.

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