Conduent error delays $27M in child support payments for 121,000 PA families, resolved with back pay.

A system error at Conduent, a third-party contractor handling child support payments for Pennsylvania, led to a delay affecting about 121,000 families and totaling around $27 million. The issue stemmed from a "cybersecurity incident" but was resolved by Monday, with backlogged payments set to be reimbursed by Tuesday. The Department of Human Services confirmed the fix and the planned reimbursement.

2 months ago
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