Frontier Airlines leads in lost luggage complaints, with one in 22 passengers affected in 2024.
A new study by OddsMonkey analyzed luggage handling by airlines using Tripadvisor reviews and the Luggage Losers database. Aer Lingus had the highest rate of lost luggage mentions at 3.14%, followed by Kenya Airways and Air Canada. Low-cost carriers like Jet2, Ryanair, and Wizz Air performed well with few complaints. Frontier Airlines had the highest probability of lost luggage, with one in 22 passengers affected. British Airways and Iberia also had notable issues. Despite improvements, larger airlines like American Airlines saw increases in lost bags in 2024.
You have 4 free stories remaining this month. Subscribe anytime for unlimited access.