Dubai's 2024 happiness index shows government entities excelling in customer and employee satisfaction.

In Dubai's 2024 happiness index, the Mohammed bin Rashid Housing Establishment led in both customer and employee satisfaction, scoring 96.7%. Dubai Electricity and Water Authority followed closely, with 97.01% customer happiness. The report, approved by Sheikh Hamdan bin Mohammed, shows Dubai government entities averaged 93.8% in customer satisfaction and 86.7% in employee happiness. Mystery shoppers gave an average score of 95.8%, assessing service quality across various platforms.

2 months ago
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