AI tools boost creation of fake online reviews, confusing consumers and prompting crackdowns.

AI tools are enabling fraudsters to create fake online reviews at a faster rate, posing a significant challenge to consumers, merchants, and service providers. Fake reviews, already an issue on sites like Amazon and Yelp, have surged due to AI-infused tools like ChatGPT. The Transparency Company reported that nearly 14% of 73 million analyzed reviews were likely fake, with 2.3 million partially or fully AI-generated. The Federal Trade Commission has banned fake reviews, and companies are developing policies to detect and remove them, balancing user flexibility with genuine experiences.

3 months ago
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