Grubhub settles for $25M over deceptive practices, to refund customers and improve transparency.

Grubhub will pay $25 million to settle charges by the Federal Trade Commission and Illinois Attorney General for deceptive practices that harmed customers, drivers, and restaurants. Accusations include misleading delivery costs, blocking accounts, and listing restaurants without their consent. Grubhub will now stop adding surprise fees, be more transparent about driver earnings, and provide clearer account cancellation options. Most of the settlement will go to consumer refunds.

3 months ago
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