Holiday retail and fast food workers report a 33% rise in hostile customer interactions, union says.

During the holiday season, retail and fast food workers in Australia and New Zealand face a 33% increase in hostile customer interactions, according to a 2024 Researchscape report. Retail and Fast Food Workers Union Secretary Josh Cullinan urges customers to show respect to workers who often earn minimum wages and work long hours. He also notes a decline in customer behavior over the past five years, highlighting the stress on workers during peak shopping times.

December 12, 2024
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