Mother misses Christmas trip to Lapland after TUI deems her passport invalid due to a tear.

Claire Page, a mother from Bolton, had her Christmas trip to Lapland canceled when TUI staff found a tear in her passport, deeming it invalid for travel despite previous use. The family, planning a magical trip with reindeer sleigh rides and a visit to Santa, faced heartbreak as Claire couldn't join them. TUI staff tried to help but couldn't secure permission from Finnish immigration. Claire had to watch her family board the flight without her.

4 months ago
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