Nearly all financial advisers have apologized to clients for poor service from investment platforms, a new report finds.

Nearly all financial advisers (95%) have apologized to clients for poor service from investment platforms, according to a new Parmenion report. The study, which interviewed 172 advisers, found that 90% had negative experiences with asset transfers, and 45% had switched platforms in 2024 due to poor service. The report highlights the need for platform providers to improve their services and processes.

November 28, 2024
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