AXA Partners faced backlash for trying to send a brain-injured woman back to the UK against doctor's advice.

A 73-year-old Scottish woman, Jane Rubens, suffered severe brain injuries in a St. Louis accident. Her insurance company, AXA Partners, initially demanded her repatriation to the UK against medical advice, threatening to cancel her coverage if the family disagreed. Following public pressure, AXA apologized and agreed to prioritize her medical needs, working with doctors to determine the best treatment plan.

November 25, 2024
15 Articles