Air Canada faces dispute over insufficient compensation for damaged Rimowa suitcase, capped at $3,800.

Air Canada damaged a customer's Rimowa suitcase on a Toronto to San Francisco flight. After initial compensation offers were deemed insufficient, travel advocate Christopher Elliott got involved, citing international flight rules that cap Air Canada's liability at $3,800. The airline has provided two checks totaling $500, but the customer feels they deserve more.

November 25, 2024
6 Articles