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Oxford University Hospitals received praise for patient care but got feedback on improving communication about waiting times.
The Urgent and Emergency Care Survey 2024, based on feedback from 379 patients, praised Oxford University Hospitals NHS Foundation Trust (OUH) for respectful treatment and good communication, but noted room for improvement in informing patients about waiting times.
OUH outperformed other trusts in seven areas, performed worse in one, and matched others in 48.
The survey, conducted biennially, aids the Care Quality Commission and NHS England in assessing service quality and patient experiences in acute settings.
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Los hospitales de la Universidad de Oxford recibieron elogios por la atención a los pacientes, pero recibieron comentarios sobre cómo mejorar la comunicación sobre los tiempos de espera.