India's National Consumer Helpline expands partnerships to 1,000 firms, enhancing complaint resolution with AI.

The National Consumer Helpline (NCH) in India has expanded its partnership with over 1,000 companies to resolve consumer complaints more efficiently. The partnerships, which cover sectors like e-commerce, travel, and education, have grown from 263 in 2017 to over 1,000 today. The NCH plans to introduce AI-based features such as speech recognition and multilingual chatbots as part of its NCH 2.0 upgrade, aiming to make the complaint process more accessible and efficient. The helpline is available in 17 languages and accessible via multiple channels, including a toll-free number and apps.

November 24, 2024
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