EasyJet waived a cancellation fee exceeding a ticket's cost after a customer's complaint.

An EasyJet customer faced frustration after finding out the cancellation fee for their £43.99 flight from London Gatwick to Rome exceeded the ticket price by £49. EasyJet explained their policy charges a £49 fee for changes made within 24 hours of booking online or £55 through customer service, aiming to keep fares low and offer flight flexibility. In this case, the airline waived the fee as a goodwill gesture.

November 23, 2024
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