Disabled riders report discrimination on rideshare apps, highlighting need for better ADA compliance.

Disabled Americans using rideshare apps like Lyft and Uber face ongoing discrimination, including ride cancellations, fees for guide dogs, and refusal of service. While the companies plan to update their apps and policies, advocates demand better driver training on ADA compliance. Despite existing guidelines against discrimination, disabled users continue to encounter access issues.

November 22, 2024
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