UK couple's Mexican TUI holiday marred by flooded room, health issues, inadequate resolution.

A UK couple, Andrew Atkinson, 61, and Jill, 57, faced a problematic start to their £4,000 TUI holiday at a Bahia Principe hotel in Mexico, where their room was flooded and damp, causing health issues for Jill due to her COPD. After two nights and no resolution from management, they were moved to another room. The hotel later apologized, and despite booking another TUI holiday to Cancun, the couple remain unsatisfied with the initial experience and compensation offered.

November 20, 2024
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