Walmart tests phone-based case unlocking, shifting security to customers to combat theft.

Walmart is testing a new technology that lets employees unlock product cases using their phones, aiming to shift security responsibilities onto customers. This move is part of efforts to address rising theft rates without hiring more staff. The technology may extend to Walmart+ members, though critics argue this approach could harm customer experience and loyalty, suggesting instead that Walmart invest in better staffing to improve service.

November 16, 2024
14 Articles

Further Reading