Kenya reforms JKIA to reduce waiting times and improve service after complaints of harassment.

Kenya has introduced reforms at Jomo Kenyatta International Airport (JKIA) to improve passenger traffic and service quality. The government aims to reduce waiting times and enhance efficiency through advanced technology, reducing paperwork and expediting processes. The reforms also include better customer service training for officials and stricter access controls to secure areas. The changes follow complaints of harassment and extortion by customs officials, with the Kenyan government emphasizing transparency and professionalism.

November 11, 2024
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