Kenya's lawmakers demand better consumer protections and no-expiry policies for internet data bundles.

Kenya's Communications Authority (CA) is criticized by lawmakers for inadequate consumer protections regarding data bundle expirations and frequent internet disruptions. The National Assembly's Communication Committee calls for a compensation mechanism for unused data and no-expiry policies from internet service providers (ISPs). CA Director-General David Mugonyi acknowledged gaps in the current regulatory framework and emphasized the need for updated laws to better protect consumers and hold ISPs accountable.

November 06, 2024
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