Major U.S. retailers now offer "returnless refunds," letting customers keep items for full refunds.

Major U.S. retailers like Amazon, Walmart, and Target are increasingly offering "returnless refunds," allowing customers to keep unwanted items while receiving full refunds. This practice aims to enhance customer satisfaction and reduce the costs associated with returns, such as shipping and processing fees. Typically applied to low-cost or hard-to-resell items, retailers use algorithms to determine eligibility, though the specifics of these policies are often not widely advertised.

November 04, 2024
80 Articles

Further Reading