ScotRail to reduce ticket office hours at 54 locations due to 50% drop in in-person sales, with no closures or job losses.
ScotRail plans to reduce opening hours at 54 ticket offices next year, responding to a 50% decline in in-person ticket sales over the past decade. No ticket offices will close, and no jobs will be lost, as staff will be reassigned to enhance customer support and safety at stations. The changes follow a consultation by Transport Focus and aim to align services with current ticket purchasing trends, emphasizing online sales. Customers will receive advance notice of the adjustments.
October 31, 2024
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