Evri and Yodel are the UK's lowest-rated parcel delivery companies, with 67% customer issues in the past six months.

Ofcom's Post Monitoring Report reveals that Evri and Yodel are the UK's lowest-rated parcel delivery companies, with 67% of customers reporting issues in the past six months. Despite 78% overall satisfaction, common complaints include delivery delays and improper parcel placement. Amazon and DHL ranked highest for customer satisfaction. While Royal Mail improved its performance post-industrial action, concerns remain for disabled consumers facing delivery challenges.

October 28, 2024
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