2024 China fuel vehicle customer satisfaction at 81, driven by service quality and value, but facing a 45% increase in faults, especially in intelligent systems.
In 2024, China's fuel vehicle customer satisfaction reached a historic high of 81 out of 100, per the China Automobile Customer Satisfaction Index. Key factors included improved service quality and increased perceived value. Volvo and Audi led luxury brands in after-sales and sales service satisfaction. However, the industry faced challenges, with a 45% rise in faults per 100 new cars, particularly in intelligent connectivity and driving assistance systems, highlighting the need for enhanced quality management.
October 28, 2024
3 Articles