Investigation reveals major retailers' loyalty scheme requirements may exclude vulnerable customers from lower prices.
A report by consumer group Which? highlights that many vulnerable individuals, including young carers and the homeless, may be excluded from lower prices at major retailers due to restrictive loyalty scheme requirements. These include minimum age limits, UK residency, and the need for an email or app. The investigation found significant discrepancies among retailers, urging them to revise their conditions to ensure all customers can access discounts on essential items.
October 24, 2024
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