American Airlines fined $50m for mishandling wheelchairs, assisting disability passengers, and resulting incidents (2019-2023).

The U.S. Department of Transportation has fined American Airlines $50 million for mishandling wheelchairs and failing to assist passengers with disabilities from 2019 to 2023. The investigation revealed unsafe practices and incidents that led to injuries. American Airlines will receive a $25 million credit for improvements and compensations. The airline has invested over $175 million this year to enhance services, reducing mishandling rates by over 20%.

October 23, 2024
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