16-year-old Premium Bonds account access cut off, causing confusion and backlash for NS&I.

National Savings and Investments (NS&I) is facing backlash from Premium Bonds customers after a parent lost access to their child's account when the child turned 16, as stipulated in NS&I's terms. The parent expressed frustration over the sudden change and lack of online access. NS&I advised using their tracing service to restore access but acknowledged the confusion caused by insufficient communication in their welcome letter. They apologized and offered solutions to regain access.

October 22, 2024
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