16-year-old Premium Bonds account access cut off, causing confusion and backlash for NS&I.

National Savings and Investments (NS&I) is facing backlash from Premium Bonds customers after a parent lost access to their child's account when the child turned 16, as stipulated in NS&I's terms. The parent expressed frustration over the sudden change and lack of online access. NS&I advised using their tracing service to restore access but acknowledged the confusion caused by insufficient communication in their welcome letter. They apologized and offered solutions to regain access.