DHL eCommerce study reveals Asia Pacific online shoppers prioritize flexible delivery, free returns, and fast shipping.

A DHL eCommerce study highlights that online shoppers in the Asia Pacific prioritize flexible delivery options, free returns, and fast shipping, with 76% purchasing from international retailers monthly. However, fear of fraud remains a significant barrier to cross-border shopping. Retailers can capture this growing market by enhancing security, transparency, and return policies, as 43% demand free returns and most prefer next-day delivery and real-time tracking.