Taj Hotels in Chennai waived fees for a guest, D Prasanth Nair, who shortened his stay due to flooding.

Taj Hotels in Chennai, India, received social media acclaim for waiving fees for a guest, D Prasanth Nair, who shortened his stay due to severe flooding. Nair compared Taj's understanding approach favorably with another hotel that charged him for unused nights. The gesture highlights Taj's commitment to customer service, earning praise for prioritizing compassion over profit during a crisis caused by heavy rainfall in the city.

October 17, 2024
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