Premium Bonds holder complains about 7-week wait for matured bonds to become active.
A Premium Bonds holder criticized the seven-week wait for their matured bonds to become active, calling it "unbelievable." NS&I explained that if the withdrawal request is received before maturity, funds are backdated to the earliest eligible draw, thus not inactive. Despite this clarification, the customer remained dissatisfied. Additionally, NS&I warned of a phishing scam targeting customers, urging vigilance against suspicious emails.
October 17, 2024
3 Articles