New Zealand Commerce Commission revises Broadband Marketing Guidelines for clearer disclosures, exit rights, and usage data.
New Zealand's Commerce Commission has revised its Broadband Marketing Guidelines to improve consumer choice and clarity. The updates mandate clearer disclosures of broadband speeds, standardize 'exit rights' to prevent customer lock-in, and require at least 12 months of usage and spending data for broadband services, similar to mobile plans. The consultation period for industry feedback is open until November 6, 2024, with changes expected to be integrated within six months.
October 14, 2024
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