At GITEX Global, Avaya unveiled its AI-driven 'Virtual Operations Manager' for enhancing customer experience in contact centers.

At GITEX Global in Dubai, Avaya introduced its 'Virtual Operations Manager,' a concept that leverages AI to enhance customer experience management in contact centers. Built on the Avaya Experience Platform, this system centralizes data and operations, providing actionable insights to improve performance. Avaya aims to deliver tailored solutions, integrating AI, automation, and analytics while ensuring compatibility with existing infrastructure.

October 14, 2024
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