New York AG secures $9,000 refunds & mandates policy change at Aloft Buffalo Airport hotel for overbooking & price gouging before solar eclipse.

New York Attorney General Letitia James obtained $9,000 in refunds for consumers affected by sudden hotel reservation cancellations at the Aloft Buffalo Airport prior to the April solar eclipse. The hotel canceled reservations due to overbooking, prompting complaints of price gouging as rooms were resold at higher prices. The settlement also mandates the hotel implement a policy to prevent future overbookings and enhance customer service training.

October 11, 2024
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