10,060 unique scam cases involving government agency impersonations occurred in 2023-24, up from 3,936 in the previous year.

Services Australia reported a sharp rise in scams impersonating government agencies, with 10,060 unique cases in 2023-24, up from 3,936 the previous year. While their systems remain secure, users are urged to protect their accounts by using strong sign-in methods like passkeys, Digital ID, and two-factor authentication. Victims, such as Margaret Noy, emphasize the importance of vigilance. The agency offers support through its scams and identity theft helpdesk for those who suspect unauthorized access.