Wawa leads ACSI convenience store satisfaction survey with 82/100, ahead of Sheetz (79).

Wawa has topped the American Customer Satisfaction Index (ACSI) survey for convenience stores, scoring 82 out of 100, while rival Sheetz scored 79. Both chains enjoy strong customer loyalty, but Wawa’s focus on quality food offerings has helped it maintain an edge. QuikTrip (81) and Buc-ee's (80) followed in the rankings. The survey indicates that convenience stores are increasingly competing with fast food by enhancing dining experiences and menu options.

October 01, 2024
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