Vodafone Idea ordered to pay Rs 50,000 for unjustly disconnecting a senior citizen's service and causing roaming charges while abroad.

The District Consumer Disputes Redressal Commission in Central Mumbai has ordered Vodafone Idea to pay a senior citizen Rs 50,000 for mental harassment. The company abruptly disconnected his mobile services while he was using an international roaming pack, causing significant inconvenience and a hefty bill. The commission determined that Vodafone Idea failed to notify the complainant about roaming charges, resulting in a finding of service deficiency.

September 24, 2024
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