36-year-old Ravi Coutinho, battling depression and anxiety, struggled to find a suitable therapist with Ambetter insurance in Phoenix.
Ravi Coutinho, 36, moved to Phoenix seeking a fresh start while battling depression and anxiety. He signed up for Ambetter insurance, expecting a wide network of providers. However, he faced significant challenges finding a suitable therapist who accepted his plan. Despite multiple calls to customer service, he received inadequate assistance, including irrelevant referrals and a lengthy wait for a provider list. This experience underscores the urgent need for accessible mental health care in the U.S.
September 22, 2024
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