India's National Consumer Helpline secures ₹1 crore in refunds for students from unfair coaching center practices.
The National Consumer Helpline (NCH) in India has secured refunds totaling ₹1 crore ($132,723) for students affected by unfair practices at coaching centers for competitive exams such as UPSC and IIT. Following a surge in grievances—16,276 in 2023-2024 compared to previous years—the Consumer Affairs Ministry intervened to address issues like inadequate teaching and course cancellations. The ministry now mandates coaching centers to enhance transparency and prioritize student needs.
September 22, 2024
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