Halifax customer unable to stop payments to closed gym, bank policy allows it for 13 months.

A Halifax customer struggled to stop payments to a closed gym, learning that the bank can only block such payments for 13 months. Customers must contact the company directly to cancel agreements. Payments to insolvent businesses should cease automatically, but if any are processed, they can be disputed. Halifax acknowledged the issue, apologized, and encouraged customers to file complaints through their website.

6 months ago
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