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flag Halifax customer unable to stop payments to closed gym, bank policy allows it for 13 months.

flag A Halifax customer struggled to stop payments to a closed gym, learning that the bank can only block such payments for 13 months. flag Customers must contact the company directly to cancel agreements. flag Payments to insolvent businesses should cease automatically, but if any are processed, they can be disputed. flag Halifax acknowledged the issue, apologized, and encouraged customers to file complaints through their website.

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