Nigerian Civil Aviation Authority introduces Consumer Protection Portal to address flight issues and improve transparency.

The Nigerian Civil Aviation Authority (NCAA) has introduced a Consumer Protection Portal to address flight delays, cancellations, and other passenger issues. Staffed by 207 personnel at 23 airports, the portal facilitates complaint lodging and monitors airline performance. Minister Festus Keyamo emphasized the need for improved consumer protection, urging stakeholders to prioritize passenger satisfaction. The initiative aims to enhance transparency and accountability in Nigeria's aviation sector.

September 19, 2024
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