2024 ACSI for personal computers: Apple leads with 85, followed by HP at 84 and Samsung at 82.

In the 2024 American Customer Satisfaction Index (ACSI) for personal computers, Apple has emerged as the top manufacturer with a score of 85, up from 83 in 2023. HP follows in second place at 84, while Samsung fell to 82. Overall satisfaction increased from 80 to 81, driven by improvements in the tablet category. The ACSI is based on 13,113 consumer surveys conducted between July 2023 and June 2024. Both Apple and Samsung shared the top spot in the wireless phone service study, scoring 82.

September 17, 2024
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