Elderly individuals struggle with new online booking systems for NHS treatment, risking inaccessible care.

Caroline Abrahams, director of Age UK, has voiced concerns that elderly individuals are abandoning NHS treatment efforts due to difficulties with new online booking systems. A survey revealed that less than half of respondents found it easy to contact their GP by phone, with many unable to navigate digital processes. This situation risks denying vulnerable patients vital care, prompting calls for GP practices to ensure fair access for all, including those without internet skills.

September 14, 2024
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