Barclays customer faces month-long delay for joint account switch, requiring in-person visit.
A Barclays customer faced a month-long delay in switching their joint account online, needing an in-person visit to a branch scheduled for October 16. Frustration arose over the outdated process, as the customer questioned the inability to complete the switch digitally. Barclays clarified that joint account switches require personal attendance. New banking regulations effective September 18 will mandate banks to assess cash services before closing branches.
September 14, 2024
5 Articles