McDonald's drive-thru employee reveals staff can hear and see customers through closed windows.

Kenya Humphries, a McDonald's employee, shared on TikTok that drive-thru staff can hear and see customers even with closed windows. With four years of experience, she highlighted common frustrations like order miscommunication and noted that photos taken of customers are only for order accuracy and deleted afterward. Many viewers reacted with surprise and remorse for their previous behavior towards employees.