Salesforce CEO announces 'Agentforce' automation platform, while emphasizing human-agent collaboration, and reports earnings exceeding Wall Street expectations.

Salesforce CEO Marc Benioff discussed 'Agentforce', a new platform automating customer service/sales for firms such as ADP, OpenTable, Wyndham, and Wiley. Despite the automation, Benioff emphasized the importance of humans alongside agents in driving customer success. Salesforce's earnings surpassed Wall Street's expectations, causing shares to rise during extended trading.

August 28, 2024
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