Starting September 2, Malaysian airlines must offer full refunds for delays over five hours under improved consumer protection code.
Transport Minister Anthony Loke announces that starting September 2, airlines in Malaysia must offer passengers a full refund for flight delays of five hours or more under improvements to the Malaysian Aviation Consumer Protection Code 2016. The changes aim to enhance consumer protection and address flight disruptions. Airlines must provide refunds through passengers' initial payment method and offer alternative reimbursement methods for disruptions caused by extraordinary circumstances.
August 28, 2024
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