JustPark app user faced unexpected £100 parking charges in Edinburgh, received £60 payment and apology after Guardian intervention.

A JustPark app user faced unexpected £100 parking charges in Edinburgh, despite following app recommendations. After contacting JustPark, they were advised to pay £60 and send proof for reimbursement, but received no response. The Guardian intervened, resulting in an apology, £60 payment, and delisting of the parking space. JustPark is now reviewing internal processes for better responses and resolutions.