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flag Sydney Airport's Gen 3 SmartGate technology faces criticism for slow processing and long queues, causing traveler dissatisfaction.

flag Sydney Airport's new Generation 3 SmartGate technology has faced criticism for slow processing and long queues, causing dissatisfaction among travellers. flag Before its implementation, the process was quicker, requiring only passport insertion, answering questions, and using a facial recognition scanner. flag The new system has resulted in longer waiting times and challenges for passengers.

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