Sydney Airport's Gen 3 SmartGate technology faces criticism for slow processing and long queues, causing traveler dissatisfaction.

Sydney Airport's new Generation 3 SmartGate technology has faced criticism for slow processing and long queues, causing dissatisfaction among travellers. Before its implementation, the process was quicker, requiring only passport insertion, answering questions, and using a facial recognition scanner. The new system has resulted in longer waiting times and challenges for passengers.

August 18, 2024
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