Family complains of poor conditions at EasyJet-booked Mallorca hotel, receives partial refund but no apology.
Family criticizes easyJet for a £3,900 "appalling" holiday to Spain, complaining of dirty rooms, exposed wires, and lack of customer service at the Hotel Club Es Talaial in Mallorca. The family of five, who booked their trip through easyJet, reported issues such as unclean linen and bathrooms, broken cupboards, and an overlooking car park. EasyJet offered a £200 partial refund and worked with the hotel to resolve the issues, but no apology was given, prompting the family to say they will "never book with easyJet again."
August 19, 2024
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