Waitrose Marlborough removes manned checkouts, causing backlash and potential customer loss.
Marlborough Waitrose branch faces backlash as it removes manned checkouts, replacing them with self-service options. Customers express disappointment in loss of personal interaction, with some threatening to take their business elsewhere. Waitrose claims the change meets customer demand, but some argue it's not suitable for the town's elderly community that relies on in-person interactions.
August 18, 2024
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