Health Ombudsman warns against treating NHS as a "national religion", calls for cultural overhaul amid 50% rise in complaints.
Health Ombudsman Rebecca Hilsenrath warns against treating the NHS as a "national religion", as it may insulate the service from necessary criticism. She calls for a cultural overhaul and urges leaders to listen to those they've failed. This follows a 50% rise in complaints about the NHS since the pandemic began. The investigation, led by Prof Lord Darzi and ordered by Health Secretary Wes Streeting, is set to be published in September.
August 17, 2024
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